MUL Nexus

Weekly Overview

Conversations started and bot vs agent split (last 7 days)

Bot only

Agent requested

Callback Performance

Callback requests and call outcomes in the selected period

Response Performance

Average first-response times after callback and chat activity

Admission Funnel

Track student progression from inquiry to admission

Registrations 0

Processing Fee 0

Documents Submitted 0

Fee Paid 0

Student Interest Insights

Unique students by most requested information in the selected period

Bot Information Interest

Agent Request Insights

Top Programs by Inquiries

Most requested programs in the selected period

Queue Snapshot

Operational overview

Recent Leads

Latest inquiries captured from WhatsApp

Name	Program	Phone	Status	Updated

Chats

Live inquiries

0

Loaded 0

Waiting 0

Active 0

Unread 0

M

Select a conversation

Open any inquiry to view and respond

💬

No conversation selected

Choose a lead from the chat list to start responding.

Agent Management

Create and manage admission support agents

Dashboard Access

Name	Username	Role	Dashboard	Status	Action

Quick Replies

Shared shortcuts every agent can use by typing "/" in the message box

Shortcut	Message	Action

Dashboard

Weekly Overview

Callback Performance

Response Performance

Admission Funnel

Student Interest Insights

Bot Information Interest

Agent Request Insights

Top Programs by Inquiries

Queue Snapshot

Recent Leads

Chats

Select a conversation

No conversation selected

Agent Management

Callback Requests

Settings

Quick Replies

System Health

MUL Nexus

Weekly Overview

Callback Performance

Response Performance

Admission Funnel

Student Interest Insights

Bot Information Interest

Agent Request Insights

Top Programs by Inquiries

Queue Snapshot

Recent Leads

Chats

Select a conversation

No conversation selected

Agent Management

Callback Requests

Settings

Quick Replies

System Health

My Profile

Change Password